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Orders and Shipping

Please note: Due to COVID19 we are currently experiencing delays in dispatch and delivery. The GIANTS Shop will endeavour to get you your order as soon as possible but please note that due to the current public health crisis and restrictions, our shop where we fulfil online orders from and Australia Post are experiencing delays. We are currently dispatching orders three(3) days a week, Monday, Wednesday and Fridays. 

 

How do I change my address?

We know you want your order fast so our team at the warehouse aims to process and pack your order as quickly as possible. This means that if you need to make changes to your shipping address, we can only do so if it hasn’t left the warehouse.

To change your shipping address, call us on 1300 GIANTS or email merchandise@gwsgiants.com.au with your order ID number and surname attached to order.

Please note: We are using a courier service to dispatch your order, please provide a residential address as a PO Box is non compliant with the courier service.

How long will my order take to arrive?

The GIANTS Shop aims to provide you with superior customer service and delivery – we genuinely value our customers. For items readily available in stock & depending on the postage option you have selected, The GIANTS Shop will strive to dispatch your order within 24-48 hours. Once your order has been dispatched (notified through an email), delivery of your parcel can be expected after 3-4 business days within Queensland, 4-5 business days for all other interstate addresses, and up to 20-24 business days for International orders

For memorabilia or personalised products, please also refer to the delivery lead time on each product page as these products are also manufactured by a 3rd party supplier. We cannot deliver memorabilia to PO boxes.

Items will be delivered to you by Australia Post e-parcel, Couriers Please, TNT or Fastway Couriers, depending on your selected products and their destination.

To track your orders journey click here.

A signature will most likely be required on delivery. Should no-one be home to accept your parcel, we recommend delivery to a workplace or alternate address. If you provide us with Post Office Box details, we may contact you to arrange an alternate delivery address, depending on the size of the order being delivered to you.

If our freight carrier is unsuccessful in delivery to you on more than one occasion, the package may be returned to our warehouse. In the unlikely event that this occurs, to re-send your parcel, an additional freight charge may need to be applied prior to dispatch.

Other Information:

Please note: We are using a courier service to dispatch your order, please provide a residential address as a PO Box is non compliant with the courier service.

Please contact us if you have urgent order requirements. We will always endeavour to fill your order as quickly as possible and to the best of our ability.

In the event that you do not receive your order within the specified times above, we recommend that you check your local post office as your parcel may have been redirected without notice. Alternatively, you can contact the Giants Shop online via email merchandise@gwsgiants.com.au or 1300 GIANTS directly and our friendly customer team can assist.

Can I change my order?

Unfortunately, you cannot change any aspect of your order after you have submitted your order online. Our order files are automatically sent to our distribution warehouse so please ensure the details you include in your order and shipping information are correct. 

Please also note if the wrong delivery information has been provided on your order, and there is no attempt of notification within 12 hours of placing your order, the Giants Shop cannot accept any responsibility for any problems regarding delivery if The GIANTS Shop has delivered to the address stated on the order.

Can I track my order?

Yes, you can track your order. Your order will be delivered by one of our partner carriers including Australia Post e-parcel, Couriers Please or TNT depending on your selected products, your item’s origin and your choice of delivery method.

Once your order has been shipped, you’ll receive an email containing a tracking ID on how to follow your order’s journey to your door. Please allow 12 hours (after shipping occurs) for your parcel to register the tracking ID against your order, before attempting to track your parcel.

To track your orders journey click here.

Our carriers strive to delivery items to your door and obtain a signature. However, if no one is home to accept your parcel, or if the item cannot be left in a safe spot, a card will be left to let you know where you can collect your item from. To collect your parcel, simply take the card, proof of ID (with signature), & proof of address to the Post Office listed on your card.

For memorabilia and personalised products, please also refer to the delivery lead time on each product page as these products are also produced to order by a 3rd party provider.

Please note memorabilia items are sent using a courier service, associated memorabilia delivery costs will be applied upon checkout. Framed pieces must be sent to a residential or work place, and cannot be delivered to PO Boxes.

Can I have an order sent to a different address?

Yes.

You will see an option to ship your order to your billing address. Untick this option and a box will drop down allowing you to choose a different address to send your parcel to.

Any special requests can be noted by ticking the 'Add delivery instructions to my order' section and completing the specific details of your request. The Giants Shop cannot guarantee all special requests are meet as we are in the hands of our freight companies.

If you have any issues with this, please contact The GIANTS Shop on 1300 GIANTS, via email merchandise@gwsgiants.com.au

Can the Giants Shop send goods interstate or overseas?

We will send your purchase to anywhere in Australia and most countries in the world. We recommend sending it to an address where someone will be there during the day (e.g. your work). If this is not possible, a card will be left stating that your parcel is ready to pick up at your local post office. We will always endeavour to fill your order as quickly as possible.

Depending on the postage option you have selected in your shopping cart and your order has been despatched (notified through an email), delivery of your parcel can be expected after 3-4 business days within Queensland, 4-5 business days for all other interstate addresses, and up to 20-24 business days for International orders. During busy periods, certain circumstances may cause the delivery of your order to be delayed, so please allow up to 10 business days for your order to arrive domestically.

In the event that you do not receive your order within the specified times above, we recommend that you check your local post office as your parcel may have been redirected without notice.

For all international orders, you may also need to fill out a customs form. Generally, additional costs such as duties, import taxes, and customs clearance fees will be incurred and this will the responsibility of the customer. These charges will depend on the import regulations for the country of destination. Customs is a government agency responsible for regulating shipments entering a country.

All international orders may be subject to an identification check, and the Giants Shop reserves the right to cancel any international order that does not provide sufficient proof of identification.

All shipments being sent to and from a country must clear customs first. To determine approximately what these additional charges, please click here for estimated charges.

Important: Customs regulations vary by country and not all carriers ship to all locations.

For any issues, please contact the Giants Shop on 1300 GIANTS or merchandise@gwsgiants.com.au and our friendly customer team can assist between the hours of 10am - 2pm Monday - Friday.