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Contact

Contact Giants Shop Customer Service

We are here to help, for your benefit before contacting our customer service team, please see our FAQ’s which may help with your enquiry.

  • Can I place a phone order?

Due to privacy and security reasons all orders must be completed online. Our consulatants are unable to process phone orders. 

  •  When will I receive my order?

For standard orders we ship within 2 business days of your order being placed. For Personalised, Memorabilia and Pre-Sale orders please check with the individual item as these vary. Delivery will depend on your location, please see our Delivery and Shipping page for the schedule

  • Can I track my order?

Yes, once your order is despatched you will receive an e-mail with the tracking details for your order.

All our orders are sent via Australia Post e-Parcel Service.

  • Can I change my order once I have placed it?

We use our best endeavours to get your order to you as soon as possibe, once the order is in our system we are unable to change the details.

  • What if the item I bought doesn’t fit?

We will accept exchange of items within 14 days of receipt by you. The items must be returned in its original condition, unworn with the tags still attached. Returning of the items will be at your cost. Please see our Returns & Exchanges page for the details.

  • Can you help, I am club member but can not login>?

For assistance with logging in using your membership number, please call the clubs membership team on 1300 442 687

If you have any additional shop queries, please feel free to contact us directly, we will reply as soon as possible. 

Email: customerservicegws@infiniteretail.com - Please include your order reference with the email

Phone: +61 2 8866 6605 

Post:
Giants Shop
C/-Infinite Retail
28-30 Marshall Court
ALTONA VIC 3018
AUSTRALIA

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Giants Shop is operated by:

Infinite Retail
ABN 19 158 215 984
IBC Business Estate,
Level 1, 29-33 Carter Street
Lidcombe NSW 2141
Australia